Remote Customer Service Specialist (Voice/Non-Voice)

FreeUp; United States; Remote; USD 9,600 - 21,000; Full time

Job summary

FreeUp is a freelance marketplace that connects business owners with freelancers and remote workers worldwide. We’re looking for a Customer Service Specialist to join our community of virtual assistants and remote professionals.

You’ll handle daily customer inquiries, use CRM tools, VOIP, and G-Suite, and communicate clearly in English. Set your own schedule and rate, with opportunities to grow your freelance business through ongoing training and support.

Qualifications

• Prior experience as a customer service representative.
• Experience using word-processing software and tools (G-Suite, etc.).
• Experience with CRM tools like Salesforce.
• Experience using VOIP.
• High-level organizational skills.
• Top-tier communication and collaboration skills.
• Strong internet connection.
• Excellent English communication skills (Verbal and written).

Skills

Top-tier communication and CAM

Excellent English communication

High-level organizational skills

Strong internet connection

Excellent collaboration skills

Tools

G-Suite

Word processing

Salesforce

VOIP

Job description

Hi! We're FreeUp ! FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world. We believe that freelancing is the future of business, and we're building the best community for freelancers possible. Want to learn more about FreeUp ? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.

About Freelancing as a Customer Service Specialist With FreeUp :

• Daily Virtual Assistant job opportunities
• Set your own hourly virtual assistant freelance rates (or fixed-rate projects)
• Set your own work from home schedule
• Work and earn as much as you want as a virtual assistant freelancer
• 24/7 support for freelancers
• Webinars, resources, and a Slack workspace to help build your freelance business
• A dedicated internal team who is here to support you and help you succeed!

Remote CSR Requirements:

• Prior experience as a customer service representative
• Experience using word-processing software and tools (G-Suite, etc.)
• Experience with CRM tools like Salesforce
• Experience using VOIP
• High-level organizational skills
• Top-tier communication and collaboration skills
• Strong internet connection
• Excellent English communication skills (Verbal and written)

Salary: $7 – $15 / hour