Remote Customer Service Associate (8am–5pm PST)

Compass Experience Labs LLC; United States; Hybrid; MXN 350,000 - 466,000; Full time

Benefits offered by this job

Fully Remote Work Setup

Fixed Weekends Off

Paid Holidays

Annual Bonus

Vacation Leave

Vacation Bonus

Profit Sharing

Social Security Coverage

Sick Leave Benefits

Family & Special Leave

Growth & Development Opportunities

Job summary

Compass Experience Labs LLC is hiring a Customer Service Associate for MX-based remote work with a US schedule. The role focuses on delivering exceptional support across channels and resolving inquiries efficiently.

You will join a fast-growing specialty coffee and beverage retail team, maintaining high service standards and documenting interactions in company systems. The position requires call center experience and strong English communication.

Qualifications

• Previous call center / contact center experience.
• Strong verbal and written English communication.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Comfortable handling customer inquiries in a fast-paced environment.
• Ability to navigate multiple systems and applications.
• Reliable internet connection and a suitable remote-work environment.
• Willingness to work the 8:00 AM–5:00 PM PST schedule.
• Availability to work 5 days per week with fixed weekends off.

Responsibilities

• Provide exceptional customer service through phone, chat, email, and other support channels.
• Respond to customer questions, concerns, and requests professionally and efficiently.
• Assist customers with orders, products, accounts, and general inquiries.
• Listen actively and identify the best solution for each customer.
• Handle customer concerns with empathy, patience, and a positive attitude.
• Resolve issues while maintaining a high standard of customer experience.
• Accurately document customer interactions in the appropriate systems.
• Follow established processes, policies, and service standards.
• Collaborate with team members and other departments to resolve customer concerns.
• Help create a friendly, positive, and memorable customer experience.

Skills

Call center exp

English fluency

Customer service

Problem-solving

Active listening

Remote work setup

Job description

Compass Experience Labs LLC is hiring a Customer Service Associate for MX-based remote work with a US schedule. The role focuses on delivering exceptional support across channels and resolving inquiries efficiently.

You will join a fast-growing specialty coffee and beverage retail team, maintaining high service standards and documenting interactions in company systems. The position requires call center experience and strong English communication.