Customer Service Associate (MX-Based Remote)

Compass Experience Labs LLC; United States; Hybrid; MXN 350,000 - 466,000; Full time

Benefits offered by this job

Fully Remote Work Setup

Fixed Weekends Off

Paid Holidays

Annual Bonus

Vacation Leave

Vacation Bonus

Profit Sharing

Social Security Coverage

Sick Leave Benefits

Family & Special Leave

Growth & Development Opportunities

Job summary

Compass Experience Labs LLC is hiring a Customer Service Associate for MX-based remote work with a US schedule. The role focuses on delivering exceptional support across channels and resolving inquiries efficiently.

You will join a fast-growing specialty coffee and beverage retail team, maintaining high service standards and documenting interactions in company systems. The position requires call center experience and strong English communication.

Qualifications

• Previous call center / contact center experience.
• Strong verbal and written English communication.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Comfortable handling customer inquiries in a fast-paced environment.
• Ability to navigate multiple systems and applications.
• Reliable internet connection and a suitable remote-work environment.
• Willingness to work the 8:00 AM–5:00 PM PST schedule.
• Availability to work 5 days per week with fixed weekends off.

Responsibilities

• Provide exceptional customer service through phone, chat, email, and other support channels.
• Respond to customer questions, concerns, and requests professionally and efficiently.
• Assist customers with orders, products, accounts, and general inquiries.
• Listen actively and identify the best solution for each customer.
• Handle customer concerns with empathy, patience, and a positive attitude.
• Resolve issues while maintaining a high standard of customer experience.
• Accurately document customer interactions in the appropriate systems.
• Follow established processes, policies, and service standards.
• Collaborate with team members and other departments to resolve customer concerns.
• Help create a friendly, positive, and memorable customer experience.

Skills

Call center exp

English fluency

Customer service

Problem-solving

Active listening

Remote work setup

Job description

Career Opportunities with Compass Experience Labs

A great place to work.

Careers At Compass Experience Labs

Current job opportunities are posted here as they become available.

Customer Service Associate (MX-Based Remote)

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

About the Opportunity

Work Setup: Remote – U.S.
Schedule: 8:00 AM – 5:00 PM PST, 5 days a week
Days Off: Fixed weekends off
Industry: Specialty Coffee & Beverage Retail

We’re looking for Customer Service Associates to join the customer support team of a fast-growing specialty coffee and beverage retail company with a strong focus on customer experience, community, and great products.

As a Customer Service Associate, you’ll be part of a team that helps customers have a seamless and positive experience—from answering questions and resolving concerns to providing friendly and knowledgeable support.

If you have call center experience, enjoy helping people, and thrive in a fast-paced customer-focused environment, we’d love to hear from you!

What You’ll Do

• Provide exceptional customer service through phone, chat, email, and other support channels
• Respond to customer questions, concerns, and requests professionally and efficiently
• Assist customers with orders, products, accounts, and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy, patience, and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes, policies, and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly, positive, and memorable customer experience

What We’re Looking For

Required:

• Previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications
• Reliable internet connection and a suitable remote-work environment
• Willingness to work the required 8:00 AM–5:00 PM PST schedule
• Availability to work 5 days per week with fixed weekends off

Why Join Us?

• Fully Remote Work Setup – Enjoy the flexibility and convenience of working from home.
• Fixed Weekends Off – Maintain a consistent schedule with weekends off.
• Paid Holidays – Enjoy paid time off during designated company and public holidays.
• Annual Bonus – Receive a pro-rated annual statutory bonus in accordance with local regulations.
• Vacation Leave – Enjoy paid vacation leave with additional days based on tenure.
• Vacation Bonus – Eligible employees receive an additional vacation-related benefit.
• Profit Sharing – Eligible employees may participate in the company’s annual profit-sharing program.
• Social Security Coverage – Enrollment in the applicable government-mandated social security program.
• Sick Leave Benefits – Access paid sick leave benefits in accordance with applicable regulations and eligibility requirements, including coverage for non-work-related and work-related illness or injury.
• Family & Special Leave – Eligible employees may receive employer-paid maternity, paternity, and adoption leave, subject to applicable regulations.
• Growing U.S. Specialty Coffee & Beverage Business – Gain exposure to a growing U.S.-based retail business.
• Customer-Focused & Energetic Team – Work with a collaborative team that values great customer experiences.
• Growth & Development Opportunities – Build and strengthen your experience in customer service, retail support, and U.S. operations.

Ready to Join the Team?

If you’re a customer service professional who enjoys helping people, solving problems, and bringing positive energy to every interaction, we want to hear from you!

Apply today and become part of a team that’s passionate about great products, great service, and great customer experiences.