Customer Service Associate (US-Based Remote)

Compass Experience Labs LLC; Ohio; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully Remote Work Setup

Comprehensive Benefits

PTO (Paid Time Off)

401(k) Retirement Plan

Job summary

Compass Experience Labs is seeking a Customer Service Associate for a US-based remote role. You will join a fast-growing specialty coffee and beverage retail team, delivering friendly, knowledgeable support across phone, chat, and email channels.

Ideal candidates have 2+ years in call center roles, strong English communication, and thrive in a fast-paced, customer-focused environment. This full-time position offers a remote setup with weekday schedule and fixed weekends off.

Qualifications

• 2+ yrs previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications
• Strong/Reliable Internet wired connection and a quiet remote work environment
• Willingness to work the 8:00 AM-5:00 PM PST schedule
• Availability to work 5 days per week with fixed weekends off

Responsibilities

• Provide exceptional customer service through phone, chat, email, and other support channels
• Respond to customer questions, concerns, and requests professionally and efficiently
• Assist customers with orders, products, accounts, and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy, patience, and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes, policies, and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly, positive, and memorable customer experience

Skills

Call center experience

English communication

Customer service

Problem solving

Active listening

Multi-system navigation

Remote work setup

8:00 AM-5:00 PM PST

Fixed weekends off

Tools

CRM software

Job description

Career Opportunities with Compass Experience Labs

A great place to work.

Careers At Compass Experience Labs

Current job opportunities are posted here as they become available.

Customer Service Associate (US-Based Remote)

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

About the Opportunity

Work Setup: Remote - U.S. Candidates must be located in one of the following states: Ohio (OH), Florida (FL), Georgia (GA), Texas (TX), North Carolina (NC), Wisconsin (WI), South Carolina (SC), Alabama (AL), Tennessee (TN) or Michigan (MI)
Schedule: 8:00 AM-5:00 PM PST, 5 days a week
Days Off: Fixed weekends off
Employment Type: Full-Time
Industry: Specialty Coffee & Beverage Retail

We're looking for Customer Service Associates to join the customer support team of a fast-growing specialty coffee and beverage retail company with a strong focus on customer experience, community, and great products.

As a Customer Service Associate, you'll be part of a team that helps customers have a seamless and positive experience—from answering questions and resolving concerns to providing friendly and knowledgeable support.

If you have call center experience, enjoy helping people, and thrive in a fast-paced customer-focused environment, we'd love to hear from you!

What You'll Do

• Provide exceptional customer service through phone, chat, email, and other support channels
• Respond to customer questions, concerns, and requests professionally and efficiently
• Assist customers with orders, products, accounts, and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy, patience, and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes, policies, and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly, positive, and memorable customer experience

What We're Looking For

• 2+ yrs previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications
• Strong/Reliable Internet wired connection and a quiet remote - work environment (with an uninterrupted power source/back up Internet/Power)
• Willingness to work the required 8:00 AM-5:00 PM PST schedule
• Availability to work 5 days per week with fixed weekends off

Why Join Us?

• Fully Remote Work Setup – Work from the comfort of your home.
• Comprehensive Benefits – Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days.
• Paid Time Off (PTO) – Enjoy time away to rest, recharge, and spend with family.
• 401(k) Retirement Plan – Eligible after 6 months of employment.
• Fixed Weekends Off – Enjoy a consistent Monday-Friday schedule.
• Be Part of a Growing U.S. Coffee & Beverage Business – Support an exciting and expanding specialty coffee and beverage retail brand.
• Customer-Focused Team – Join an energetic team that values great customer experiences.
• Career Growth & Development – Build and strengthen your customer service and retail support skills.