Remote Customer Service Specialist II

Cardinal Health; Salem (OR); A distancia; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

FlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Descripción de la vacante

Cardinal Health, Inc. is seeking a dedicated Customer Service Operations Representative II to handle inbound calls, place orders for medical supplies, and resolve order issues.

This remote, full-time role requires the ability to manage high call volumes, communicate clearly, and coordinate with internal teams to ensure accurate orders and timely resolutions. The position emphasizes problem-solving, adherence to regulatory requirements, and a customer-focused approach in a fast-paced environment.

Formación

• High school diploma or equivalent required or equivalent work experience.
• 2-4 years' experience in high volume call center preferred.
• Remote/work-from-home experience preferred.
• Prior experience with Microsoft Office and order placement systems preferred.
• Healthcare customer service experience preferred.
• Root cause analysis experience preferred.
• Familiarity with call-center phone systems preferred.
• Excellent phone skills with focus on quality.
• Experience meeting daily call center metrics (AHT, adherence, AQA, etc.).

Responsabilidades

• Answer inbound calls from customers, caregivers, and referral sources regarding medical supplies.
• Handle high call volumes and maintain composure.
• Process orders for new and existing customers and collect information for insurance billing; collect payment as needed.
• Navigate multiple computer programs to address customer concerns.
• Consult with supervisor on complex problems.
• Adhere to processes to ensure compliance with regulatory standards.
• Provide order status updates and strive for first-time resolution.
• Explain insurance terminology and product applicability to customers.
• Identify next steps based on system messaging and insurance requirements.
• Maintain a positive, empathetic, and professional attitude towards customers and coworkers.

Conocimientos

Customer service

Active listening

Problem solving

Phone skills

Communication

Remote work capability

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Order placement systems

Call center software

Descripción del empleo

Cardinal Health, Inc. is seeking a dedicated Customer Service Operations Representative II to handle inbound calls, place orders for medical supplies, and resolve order issues.

This remote, full-time role requires the ability to manage high call volumes, communicate clearly, and coordinate with internal teams to ensure accurate orders and timely resolutions. The position emphasizes problem-solving, adherence to regulatory requirements, and a customer-focused approach in a fast-paced environment.