Customer Operations Specialist II – Problem Solver

Cardinal Health

Dover (DE)

On-site

USD 2,245,000 - 3,224,000

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Job summary

Cardinal Health is hiring for a Customer Operations Support role supporting call center activities and order resolution. The position emphasizes problem solving, liaison work with customers, and timely service as part of Cardinal Health at-Home.

The role requires a high school diploma and 2–4 years of customer service experience, with strong Microsoft Office skills and detail orientation. The shift is Monday–Friday, 10:00 AM–6:30 PM EST, with competitive benefits.

Qualifications

2–4 years' experience in Customer Service preferred.
Prior computer experience using Microsoft Office systems required.
Strong organizational skills and attention to detail.

Responsibilities

Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
Offers professional and timely service as a representative of Cardinal Health at-Home.
Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions.
Provides problem resolution for order issues in a timely manner.
Must be able to multitask in a fast-paced environment.
Maintain standard Quality Assurance Metrics monthly.
Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
Must maintain a distraction free workspace.