Remote Customer Service Specialist (Hybrid)

US Foods, Inc.; Denver (CO); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401K

Life insurance

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Job summary

US Foods, Inc. is seeking a customer service professional for a hybrid role with remote emphasis and monthly onsite attendance at a local distribution center. You will handle orders, inquiries, and complaints, while documenting interactions and coordinating deliveries.

The ideal candidate has 3+ years in a CS call center, strong communication, and familiarity with CRM tools. HS diploma required; Bachelor’s degree preferred. Competitive benefits available starting day one.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum three years in a customer service call center environment.
• Strong verbal communication and problem resolution skills; comfortable with CRM/phone tech.

Responsibilities

• Handle inbound calls and outbound outreach to provide product/service information and take orders.
• Document customer interactions and actions taken; maintain accurate records.
• Resolve service or billing issues and coordinate with other departments as needed.
• Notify customers of results, plan adjustments, or recalls; refer unresolved items to appropriate teams.
• Coordinate same-day deliveries and address routing questions from customers.

Skills

Verbal communication

Problem solving

CRM experience

Phone skills

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Outlook

CRM systems

Job description

US Foods, Inc. is seeking a customer service professional for a hybrid role with remote emphasis and monthly onsite attendance at a local distribution center. You will handle orders, inquiries, and complaints, while documenting interactions and coordinating deliveries.

The ideal candidate has 3+ years in a CS call center, strong communication, and familiarity with CRM tools. HS diploma required; Bachelor’s degree preferred. Competitive benefits available starting day one.