Hybrid Customer Service Agent — Remote & Onsite

US Foods, Inc.; Oklahoma City (OK); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401K

Life insurance

Overtime pay

Job summary

US Foods, Inc. is seeking a customer service professional for a hybrid role with about 90% remote work and 10% onsite attendance at a local distribution center. Candidates must reside within 50 miles of a US Foods distribution center and be ready to support National Sales customers and internal teams.

You will handle orders, inquiries, complaints, and billing questions, while keeping accurate records and coordinating same-day deliveries. Overtime may apply and benefits start on day one.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of three years experience in a customer service call center environment.
• Experience in food service distribution a plus.
• Excellent verbal communication and problem resolution skills; working knowledge of Microsoft Word and Outlook.

Responsibilities

• Receive inbound calls and place outbound calls to provide information, take orders, or document complaints.
• Maintain records of customer interactions and transactions and advise on claims or adjustments.
• Coordinate same-day deliveries and pickups and respond to delivery or routing questions.
• Assist in resolving service or billing issues and escalate unresolved items as needed.
• Respond to product inquiries and share information on new services or products.

Skills

Customer service

Verbal communication

Problem resolution

MS Word

Outlook

Education

High School diploma

Bachelor's degree preferred

Tools

CRM

Phone technology

Job description

US Foods, Inc. is seeking a customer service professional for a hybrid role with about 90% remote work and 10% onsite attendance at a local distribution center. Candidates must reside within 50 miles of a US Foods distribution center and be ready to support National Sales customers and internal teams.

You will handle orders, inquiries, complaints, and billing questions, while keeping accurate records and coordinating same-day deliveries. Overtime may apply and benefits start on day one.