Remote Hybrid Customer Service Specialist – Food Distribution

Smart Foodservice Stores; Alaska; Hybrid; USD 28,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401K

Life insurance

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Job summary

US Foods is seeking a Customer Service Associate with a focus on national Sales customers and collaboration with internal departments. The role is primarily remote with onsite attendance about once per month at the local distribution center; candidates must reside within 50 miles of a US Foods distribution center.

Schedule is Monday–Friday, 9:00 am–5:30 pm Pacific Time. Benefits include medical, dental, vision, 401K, life insurance, and more.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Minimum of three years experience in customer service call center environment.
• Working knowledge of Microsoft Word and Outlook; CRM / Phone technology experience preferred.

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information, take orders, or document complaints.
• Maintain records of customer interactions and transactions; document inquiries, complaints, and actions taken.
• Resolve service or billing complaints and verify changes made to resolve issues.

Skills

Verbal communication

Problem solving

CRM / Phone technology

Microsoft Word

Outlook

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Outlook

CRM / Phone Technology

Job description

US Foods is seeking a Customer Service Associate with a focus on national Sales customers and collaboration with internal departments. The role is primarily remote with onsite attendance about once per month at the local distribution center; candidates must reside within 50 miles of a US Foods distribution center.

Schedule is Monday–Friday, 9:00 am–5:30 pm Pacific Time. Benefits include medical, dental, vision, 401K, life insurance, and more.