Hybrid Remote Customer Service Pro – Food Distribution

US Foods, Inc.; Houston (TX); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Life insurance

Paid time off

Employee stock purchase plan

Job summary

US Foods, Inc. is seeking a customer service professional for a hybrid role with heavy remote work and occasional onsite attendance at a local distribution center. You will manage inbound/outbound calls, process orders, and respond to inquiries while maintaining records and ensuring customer satisfaction.

The position emphasizes strong communication, problem resolution, and collaboration with Sales and Operations teams. 90% remote/virtual work with 10% onsite attendance as needed.

Qualifications

• Minimum of three years experience in a customer service call center environment.
• Bachelor’s degree preferred.
• Excellent verbal communication and problem resolution abilities.
• Working knowledge of Microsoft Word and Outlook.
• CRM/Phone technology experience preferred.

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions; document inquiries, complaints, and actions taken.
• Resolve service or billing complaints; ensure appropriate changes were made to resolve issues.
• Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints as needed.
• Assess validity of complaints by gathering relevant information and determine possible causes.
• Coordinate same-day deliveries and pickups; process pickup requests and respond to routing questions.
• Respond to product inquiries; share new services or products with customers.
• Compare disputed merchandise with original invoices and prepare invoices for returns.
• Notify all customers affected by recalls or withdrawals.
• Suggest improvements in products, shipping, service, or billing methods to prevent future problems.

Skills

Customer service

Call center

CRM

Problem resolution

Microsoft Word

Outlook

Education

High School diploma

Bachelor’s degree preferred

Tools

CRM / Phone technology

Job description

US Foods, Inc. is seeking a customer service professional for a hybrid role with heavy remote work and occasional onsite attendance at a local distribution center. You will manage inbound/outbound calls, process orders, and respond to inquiries while maintaining records and ensuring customer satisfaction.

The position emphasizes strong communication, problem resolution, and collaboration with Sales and Operations teams. 90% remote/virtual work with 10% onsite attendance as needed.