Hybrid CSR - National Sales (Remote/Onsite)

US Foods, Inc.; United States; Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Life insurance

Employee stock purchase plan

Paid time off

Disability insurance

Job summary

US Foods is seeking a Customer Service Representative for National Sales in a hybrid role (onsite and remote) based near one of our distribution centers. The position supports National Sales by processing orders, responding to inquiries, and coordinating deliveries while working with internal departments.

The ideal candidate has a minimum of three years of customer service call center experience, excellent verbal communication, and proficiency with Microsoft Word/Outlook.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Minimum of three years experience in a customer service call center environment.

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, including inquiries, complaints and actions taken.
• Resolve service or billing complaints; ensure changes are made to resolve issues.
• Coordinate same-day deliveries and pickups for customers and National Sales team.
• Respond to product inquiries and share information about services or products.
• Assist with product recalls and withdrawals as needed.

Skills

Verbal communication

Problem resolution

CRM / Phone technology

Microsoft Word / Outlook

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Outlook

CRM software

Job description

US Foods is seeking a Customer Service Representative for National Sales in a hybrid role (onsite and remote) based near one of our distribution centers. The position supports National Sales by processing orders, responding to inquiries, and coordinating deliveries while working with internal departments.

The ideal candidate has a minimum of three years of customer service call center experience, excellent verbal communication, and proficiency with Microsoft Word/Outlook.