Hybrid Remote Customer Care Specialist (Food Service)

Smart Foodservice Stores; Chicago (IL); Hybrid; USD 26,000 - 41,000; Full time

Job summary

US Foods is seeking a customer service liaison role that primarily works remotely with occasional onsite presence at the local distribution center about once a month. You will receive inbound calls, place outbound calls, and handle orders while documenting all customer interactions.

The role emphasizes problem resolution, product inquiries, and coordination of deliveries with the National Sales team. Requirements include a high school diploma (bachelor's preferred) and at least three years in a

Qualifications

• Education/Training: High School diploma or equivalent; Bachelor's degree preferred.
• Related Experience: Minimum of three years in customer service call center; food service distribution a plus.
• Knowledge/Skills/Abilities: Excellent verbal communication and problem resolution; MS Word and Outlook; CRM/Phone tech experience preferred.

Responsibilities

• Receive inbound calls and place outbound calls to provide information and take orders.
• Keep records of customer interactions and transactions; document inquiries, complaints, and actions.
• Resolve service or billing complaints and ensure proper changes are made to resolve issues.
• Notify customers of claim results and planned adjustments; refer unresolved complaints to the right department.
• Coordinate same-day deliveries and pickups; respond to routing questions.
• Respond to product inquiries and share new services.

Skills

Verbal communication

Problem resolution

Microsoft Word

Outlook

CRM

Phone technology

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Phone systems

Job description

US Foods is seeking a customer service liaison role that primarily works remotely with occasional onsite presence at the local distribution center about once a month. You will receive inbound calls, place outbound calls, and handle orders while documenting all customer interactions.

The role emphasizes problem resolution, product inquiries, and coordination of deliveries with the National Sales team. Requirements include a high school diploma (bachelor's preferred) and at least three years in a