Remote Customer Service Specialist — Higher Ed

FlatWorld; Portland (OR); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Work from home

Job summary

FlatWorld is hiring a remote Customer Service Representative to join our team, delivering exceptional service to faculty, students, and bookstores. You will be the first point of contact, resolving inquiries, processing orders, and collaborating with internal teams for insights.

Ideal candidates have 1–2 years of Tier-1 customer support experience, excellent communication, and the ability to work independently from a home office.

Qualifications

• 1–2 years of Tier-1 customer support experience.
• Ability to work remotely with minimal supervision.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide clear, timely support via live chat, email and phone.
• Troubleshoot Tier-1 issues and follow up to ensure resolution.
• Process orders and registrations with bookstore managers.
• Retain customers by delivering outstanding service to faculty, students, and bookstores.
• Identify trends and escalate issues to appropriate teams.
• Follow company guidelines and improve processes.

Skills

Tier-1 support

Remote work

Strong communication

Problem solving

Tools

Live chat software

Email support

Phone support

Job description

FlatWorld is hiring a remote Customer Service Representative to join our team, delivering exceptional service to faculty, students, and bookstores. You will be the first point of contact, resolving inquiries, processing orders, and collaborating with internal teams for insights.

Ideal candidates have 1–2 years of Tier-1 customer support experience, excellent communication, and the ability to work independently from a home office.