Remote Education Support Specialist

Follett Software, LLC; Northern (KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Follett Software, LLC is seeking a Customer Service Representative within our Customer Success team. The role focuses on accurately entering orders and delivering frontline support via phone, web, and email to ensure smooth order processing, warranty, and billing handling.

Responsibilities include resolving inquiries, maintaining post-sale relationships, and collaborating across departments to provide a full-service experience for revenue clients in a remote US-based environment.

Qualifications

• High school diploma or equivalent.
• 1-3 years’ experience in customer success/account management in support of revenue clients is necessary.
• Strong troubleshooting and analytical ability; proactive problem solver.
• Ability to manage multiple customers’ demands with excellent time management skills.
• Strong organizational and project management skills.

Responsibilities

• Enter orders accurately on the software and technology team to meet business needs.
• Provide customer support via telephone, internet and email; handle inquiries and resolve issues for order processing, warranty or billing.
• Maintain post-sale contact with customers to foster a long-term relationship.
• Collaborate with team members and other departments to provide a full-service experience.
• Coordinate with CRM, Order Entry, Sales, AR, Sales Enablement to handle purchase orders.

Skills

Customer success

Troubleshooting

Time management

Organization

Communication

Data entry

Problem solving

Multitasking

Education

High School Diploma

Tools

GoTo Phone System

Salesforce

Microsoft Word

Excel

Job description

Follett Software, LLC is seeking a Customer Service Representative within our Customer Success team. The role focuses on accurately entering orders and delivering frontline support via phone, web, and email to ensure smooth order processing, warranty, and billing handling.

Responsibilities include resolving inquiries, maintaining post-sale relationships, and collaborating across departments to provide a full-service experience for revenue clients in a remote US-based environment.