Remote Customer Support Specialist — Multichannel Help

furnishedfinder; United States; Remote; USD 17,000 - 28,000; Full time

Job summary

Furnished Finder is seeking a Customer Service Representative to deliver high-quality, empathetic support across phone, live chat, and email from a remote location. You will be the first point of contact, providing accurate information, troubleshooting, and timely resolutions within defined service level agreements.

You will manage tickets end-to-end, document interactions, follow SOPs, collaborate with teammates, and relay product updates or policy changes.

Qualifications

• English level B2+ or higher (spoken and written).
• Minimum 6 months of consecutive customer service experience.
• Comfortable using computers, chat tools, and basic tech platforms.
• Strong communication, problem-solving, and multitasking skills.
• High School Diploma or equivalent, preferably customer service certified.

Responsibilities

• Respond promptly to user inquiries via inbound/outbound calls, chat, and email channels.
• Manage customer tickets from intake to resolution with professionalism and empathy.
• Follow SOPs and knowledge base materials to guide users through standard workflows.
• Meet or exceed benchmarks for response time, resolution time, and ticket volume.
• Document interactions and resolutions in tools; maintain clear case histories.
• Collaborate with peers to ensure a unified support approach and surface issues.

Skills

English proficiency (B2+)

Customer service

Communication

Problem solving

Multitasking

Tech aptitude

Education

High School Diploma

Job description

Furnished Finder is seeking a Customer Service Representative to deliver high-quality, empathetic support across phone, live chat, and email from a remote location. You will be the first point of contact, providing accurate information, troubleshooting, and timely resolutions within defined service level agreements.

You will manage tickets end-to-end, document interactions, follow SOPs, collaborate with teammates, and relay product updates or policy changes.