Remote Customer Service Specialist - Healthcare Tech

ConnectAmerica, LLC; Oregon; Hybrid; USD 21,000 - 30,000; Full time

Job summary

Connect America is seeking a Customer Service Representative to act as the liaison between our company and clients. This role involves handling customer inquiries, resolving issues, and contributing to high customer satisfaction, with opportunity for 100% remote work.

Responsibilities include managing high call volume, following scripts, and maintaining accurate records in the company database. Strong communication and problem-solving skills are essential, along with a commitment to teamwork and

Qualifications

• 6 months to 1 year of customer service experience (high phone volume and data entry preferred).
• Strong phone and verbal communication skills.
• Ability to work independently or with a team.
• Excellent customer service and people skills.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers’ needs, clarify information, research issues and provide solutions or alternatives.
• Have knowledge on all services and equipment offered by the company.
• Answer frequently asked questions by client.
• Meet all call and appointment target expectations.
• Keep records of all contacts in company database.

Skills

Customer service

Verbal communication

Multitasking

Problem solving

Teamwork

Emotional intelligence

Attention to detail

Time management

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High School Diploma or GED

Tools

MS Office suite

Job description

Connect America is seeking a Customer Service Representative to act as the liaison between our company and clients. This role involves handling customer inquiries, resolving issues, and contributing to high customer satisfaction, with opportunity for 100% remote work.

Responsibilities include managing high call volume, following scripts, and maintaining accurate records in the company database. Strong communication and problem-solving skills are essential, along with a commitment to teamwork and