Remote Customer Service Specialist — Flexible Hours

MaziCTools; Los Angeles (CA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Remote work

Training provided

Employee discounts

Diversity & inclusion

Competitive pay

Job summary

FedEx is seeking a Remote Customer Service Representative to support customers via phone, email, and chat. You will address inquiries, track shipments, and resolve issues with a customer-centered approach.

Join a global logistics leader offering flexible remote work, training opportunities, and employee discounts. Strong communication and problem-solving skills help ensure accurate information and timely resolutions.

Qualifications

• Excellent verbal and written communication abilities.
• Strong problem-solving skills and attention to detail.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and ability to navigate various software applications.
• Willingness to work evenings and weekends and adapt to changing schedules.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, tracking shipments, and resolving concerns promptly.
• Collaborate with various teams to ensure accurate and timely resolution of customer issues.
• Maintain a deep understanding of FedEx services, policies, and procedures to provide accurate information.

Skills

Excellent communication

Problem solving

Remote work

Basic computer skills

Flexibility schedule

Job description

FedEx is seeking a Remote Customer Service Representative to support customers via phone, email, and chat. You will address inquiries, track shipments, and resolve issues with a customer-centered approach.

Join a global logistics leader offering flexible remote work, training opportunities, and employee discounts. Strong communication and problem-solving skills help ensure accurate information and timely resolutions.