Remote Customer Service Specialist (Contract-to-Perm)

Global Technical Talent; Framingham (MA); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) Retirement Plan

Job summary

GTT, on behalf of a Fortune 500 off-price retailer, seeks a Customer Service Representative in Framingham, MA. You will respond to inquiries across phone, email, chat and social media, resolving issues to support a positive brand experience in a fast-paced environment.

This contract-to-perm role runs Friday–Tuesday, 9:00 AM–5:00 PM EST, with training 10:00 AM–6:00 PM EST. 1–3 years retail or call center experience and strong communication skills are preferred.

Qualifications

• 1-3 years of retail customer service or call center experience.
• Recent college graduates encouraged to apply; no degree required.
• Excellent verbal and written communication required.
• Strong conflict management and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, letters, email, chat, and social media.
• Resolve difficult issues using problem-solving and negotiation skills.
• Escalate serious concerns to protect brand.
• Document customer and store information in tracking system.
• Code cases correctly and provide updates until resolution.
• Collaborate with district/store/home office staff on escalations.
• Maintain a positive company image aligned with CS objectives.
• Multitask in high inbound/outbound volume; complete special projects.

Skills

Conflict management

Analytical skills

Communication skills

Listening skills

Time management

Multitasking

PC skills

Typing

Teamwork

Home office setup

Video meetings

Job description

GTT, on behalf of a Fortune 500 off-price retailer, seeks a Customer Service Representative in Framingham, MA. You will respond to inquiries across phone, email, chat and social media, resolving issues to support a positive brand experience in a fast-paced environment.

This contract-to-perm role runs Friday–Tuesday, 9:00 AM–5:00 PM EST, with training 10:00 AM–6:00 PM EST. 1–3 years retail or call center experience and strong communication skills are preferred.