Customer Care Specialist: Inbound Support & Resolution

Global Technical Talent, Inc.; Framingham (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Talentify in Framingham, MA is seeking a Junior Customer Service Representative to answer toll-free calls and correspondences. You will document information in the customer tracking system and maintain effective communication across levels.

The role is contract for 3 months, onsite with two shifts: 9:00 AM–5:00 PM EST or 10:00 AM–6:00 PM EST; requires strong problem solving, listening, and teamwork. Must have high-speed WiFi and a quiet workspace for video meetings.

Qualifications

• Proven conflict management skills.
• Excellent verbal and written communication.
• Strong organizational and time management abilities.

Responsibilities

• Answer toll-free customer service calls and correspondences.
• Document customers and store information in the customer tracking system.
• Escalate serious issues to protect the company/brand.
• Provide timely and accurate information to customers and internal teams.

Skills

Conflict management

Analytical skills

Listening skills

Organizational skills

Time management

Flexibility

Multitasking

Communication skills

PC skills (email, Word, Excel)

Typing

Emotional regulation

Team player

WiFi speed

Quiet workspace

Tools

Word

Excel

Job description

Talentify in Framingham, MA is seeking a Junior Customer Service Representative to answer toll-free calls and correspondences. You will document information in the customer tracking system and maintain effective communication across levels.

The role is contract for 3 months, onsite with two shifts: 9:00 AM–5:00 PM EST or 10:00 AM–6:00 PM EST; requires strong problem solving, listening, and teamwork. Must have high-speed WiFi and a quiet workspace for video meetings.