Customer Service Representative

The New England Team; Natick (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

The New England Team, located in Natick, MA, is looking for a Customer Service Representative to join their growing team. In this role, you will engage directly with customers, providing exceptional service and addressing inquiries face to face rather than over the phone. This unique approach allows for a more personalized customer experience and helps to enhance client relationships.

The ideal candidate will possess at least one year of experience in customer service, marketing, or sales, demonstrating the ability to juggle multiple tasks while maintaining professionalism. This position is an outstanding opportunity for someone with a student mentality keen to learn and grow.

Qualifications

• 1+ years of experience in customer service, marketing or sales environment.
• Willingness to learn and adapt.
• Ability to multitask effectively.

Responsibilities

• Provide excellent face to face customer service inside of a retail location.
• Report any new customer acquisitions or account changes to management.
• Professionally represent clients and their products and services.
• Assist consumers in making educated purchases.
• Resolve customer support related issues.

Skills

Customer service experience

Ability to juggle multiple tasks

Professional demeanor

Sales skills

Job description

The New England Team is a marketing and management firm servicing the Metrowest and Boston areas. We have been rapidly growing over the last three years with expanding to six new locations in that time frame. Having been in business since 2011, we have developed lasting and permanent relationships with our Fortune 500 clients.

Job Description

Customer Service Representative

The New England Team is currently seeking a Customer Service Representative in Natick, MA. The Customer Service Representative will interact with customers to answer general inquiries, resolve issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients’ atmospheres and uphold a can-do attitude at all times. This position does include educating the consumer on products and services that we represent with the intention of gaining a sales. This interaction is done face to face versus over the phone in order for us to provide a higher level of customer service.

Customer Service Representative Responsibilities

• Provide excellent face to face customer service inside of a retail location
• Report any new customer acquisitions or account changes to management
• Postively and professional represent our clients and their products and services
• Assist the consumer in making an educated purchase on the products and services we represent
• Resolve customer support related issues and provide customers with proper solutions to their concerns

Qualifications

Job Requirements

• At least 1+ year experience in a customer service, marketing or sales environment, willing to make acceptationsfor the right candidate
• A student mentality
• Ability to juggle multiple tasks simultaneously

Additional Information

All your information will be kept confidential according to EEO guidelines.