Customer Solutions Representative

George Patton Assoc Inc; Fall River (MA); Remote; USD 30,000 - 34,000; Full time

Job summary

George Patton Assoc Inc is seeking a Customer Solutions Representative to deliver top-tier customer experiences via phone, email, chat, and ticketing. You will help resolve issues, process orders, and maintain accurate customer records while collaborating across teams.

The role emphasizes strong communication, multitasking, and a professional, customer-first approach. Location is Fall River, MA with nationwide eligibility and EST schedule. Full-time, regular clerical duties apply.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service or related roles.
• Experience in fast-paced, multi-system environments.

Responsibilities

• Serve as primary contact for inquiries across phone, email, chat, and ticketing systems.
• Research and resolve customer concerns across multiple platforms.
• Process orders with accuracy and detail.
• Verify and maintain customer records across systems.
• Collaborate with Logistics, Sales, Accounting, and Tech Support.
• Document interactions and contribute to process improvements.

Skills

Strong communication

Multitasking

Problem solving

Organizational skills

Attention to detail

Adaptability

Teamwork

Education

High School Diploma or GED

Tools

CRM platforms

Order management systems

Customer support software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Solutions Representative

Full Time Regular Clerical Fall River, MA, US

2 days ago Requisition ID: 1216

Salary Range: $22.00 To $25.00 Hourly

Customer Solutions Representative

Location: Open to Candidates Across the United States
Schedule: Full-Time, Monday-Friday, 9:00am - 5:30pm PM Eastern Time (EST)

Pay Rate: $22+ per hour based on experience in a Call Center Environment

Join a Team That Puts Customers First

Are you a customer service professional who thrives in a fast-paced environment, enjoys solving problems, and can confidently manage multiple systems at once? We're looking for a Customer Solutions Representative to deliver exceptional customer experiences while supporting customers through phone, email, chat, and ticketing platforms.

In this role, you'll be the trusted point of contact for customers, helping resolve issues, process orders, answer questions, and ensure every interaction is handled with accuracy, professionalism, and care. If you enjoy multitasking, collaborating with teams across an organization, and making a direct impact on customer satisfaction, we'd love to hear from you.

This position is open to qualified candidates located throughout the United States. Candidates must be available to work our standard schedule of 9:00AM - 5:30pm PM Eastern Time, regardless of location.

What You'll Do

As a Customer Solutions Representative, you will:

• Serve as the primary point of contact for customer inquiries across phone, email, chat, and ticketing systems.
• Navigate multiple CRM, order management, and communication platforms simultaneously to research and resolve customer concerns.
• Process customer orders, updates, and transactions with a high degree of accuracy and attention to detail.
• Verify, update, and maintain customer records across multiple systems.
• Diagnose and resolve customer issues while identifying root causes and implementing effective solutions.
• Collaborate closely with Logistics, Sales, Accounting, Technical Support, and other internal teams to ensure timely issue resolution.
• Manage a high volume of customer interactions while maintaining quality and service-level expectations.
• Recommend relevant products, services, or upgrades when appropriate to enhance the customer experience.
• Document customer interactions thoroughly and accurately.
• Contribute ideas for process improvements that increase efficiency and customer satisfaction.
• Support additional operational and customer service initiatives as needed.

What Makes You Successful

• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms and communication channels.
• Effective problem-solving and critical-thinking abilities.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize and adapt in a fast-paced environment.
• Positive attitude and collaborative approach to teamwork.
• Comfortable learning and utilizing new systems and technologies.

Qualifications

Required

• High School Diploma or GED equivalent.
• 2+ years of customer service, customer support, call center, order processing, customer success, or related experience.
• Experience working in a fast-paced, multi-system environment.
• Proficiency with CRM platforms, customer support software, and business applications.
• Strong data entry and documentation skills.
• Fluency in reading, writing, and speaking English.
• Ability to work a full-time schedule of9:00AM - 5:30PMEastern Time (Monday-Friday).

Preferred

• Experience supporting customers through multiple channels including phone, email, chat, and ticketing systems.
• Experience in a high-volume customer service, distribution, logistics, manufacturing, or service-based environment.
• Experience with CRM and order management systems.

Why Join Us?

• Be part of a supportive, collaborative, and customer-focused team.
• Make a direct impact on customer satisfaction and business success.
• Receive ongoing training and development opportunities.
• Work in a dynamic environment where every day brings new challenges and opportunities.
• Grow your career with a company that values initiative, accountability, and continuous improvement.
• Full-time position.
• Standard hours: 9:00AM - 5:30pmEastern Time (EST).
• Open to candidates residing anywhere within the United States.
• Candidates must be able to reliably work during established Eastern Time business hours.