Remote Customer Service Specialist — Bonus Potential

Kenyan Edu; Florida; Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

PeerFit fitness benefits

Paid time off

401(k) with match

Profit sharing

Career growth opportunities

Remote work

Job summary

Kobie Marketing is seeking a Remote Customer Service Representative to join our National Top Workplace team. You will handle inbound inquiries, follow client guidelines, and deliver high-quality service while representing trusted loyalty brands.

The role requires a high school diploma, 2+ years of customer service, strong communication, and comfort using Microsoft Office and multiple systems. Training is remote and attendance is essential, with weekend shifts possible.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to navigate multiple systems simultaneously.
• Completion of a 6-week remote Training Program with full attendance and engagement.
• Strong problem-solving skills, attention to detail, and adaptability.
• Excellent verbal and written communication with a professional demeanor.
• Reliability and flexibility for evening/weekend shifts.

Responsibilities

• Handle incoming inquiries, adhering to client guidelines to deliver quality experiences.
• Manage a high volume of calls and maintain customer satisfaction.
• Escalate unresolved issues per established procedures.
• Utilize internal systems and tools to assist callers efficiently.
• Stay informed on program updates, promotions, and guidelines.

Skills

Customer service experience

MS Office proficiency

Remote work readiness

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Kobie Marketing is seeking a Remote Customer Service Representative to join our National Top Workplace team. You will handle inbound inquiries, follow client guidelines, and deliver high-quality service while representing trusted loyalty brands.

The role requires a high school diploma, 2+ years of customer service, strong communication, and comfort using Microsoft Office and multiple systems. Training is remote and attendance is essential, with weekend shifts possible.