Remote Customer Service Representative: Kobie

USA Lync; Saint Petersburg (FL); Remote; USD 15,000 - 19,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Seven Company Holidays

401(k) with company match

Profit Sharing

Career Growth Pathways

Job summary

Kobie is hiring a Remote Customer Service Representative based in St. Petersburg, Florida. The role is remote within Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, or Texas, with a pay rate of $17 per hour and performance bonuses up to $350 per month.

The position emphasizes inbound inquiries, loyalty-program guidelines, and high-volume call handling, requiring evening and weekend availability and a six-week remote training period.

Qualifications

• Two years of customer service experience required.
• High school diploma or recognized equivalent.
• Microsoft Office proficiency.
• Strong problem-solving and attention to detail.
• Excellent verbal and written communication.
• Evening and weekend availability.
• Quiet home-office setup with reliable internet.
• Six-week remote training program.

Responsibilities

• Learn client loyalty-program guidelines.
• Handle inbound inquiries and high-volume calls.
• Resolve and de-escalate customer issues.
• Use internal systems, AI-powered tools, and real-time agent assist.
• Escalate unresolved issues.
• Meet customer-satisfaction and call-quality goals.
• Complete continuous learning.

Skills

Customer service

Problem solving

Attention to detail

Verbal communication

Written communication

Remote work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Kobie is hiring a full-time Remote Customer Service Representative based in St. Petersburg, Florida. The role is remote within Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, or Texas. The position pays $17 per hour and includes performance bonuses of up to $350 per month.

The work supports client loyalty programs through inbound inquiries, high-volume calls, internal systems, and real-time agent-assist tools. A minimum of two years of customer service experience is required. The role also requires evening and weekend availability, a quiet home-office setup, reliable internet, and participation in a six-week remote training program.

• Role: Remote Customer Service Representative
• Employer: Kobie
• Location: St. Petersburg, Florida; remote within the listed eligible states
• Employment type: Full-Time
• Work mode: Remote
• Pay: $17 per hour
• Performance bonuses: Up to $350 per month

Kobie And Loyalty Program Support

Kobie works with brands on loyalty programs and consumer relationships. The company describes its business as helping brands build lasting emotional connections with consumers through loyalty services and technology.

The contact center team supports major brands while working with team leaders, coaches, and peers. Kobie is headquartered in St. Petersburg, Florida, and the remote hiring area includes the listed states rather than every U.S. location.

Inbound Calls And Customer Resolutions

The representative learns client loyalty-program guidelines before handling customer questions. Inbound inquiries and high-volume calls make issue diagnosis, de-escalation, and policy-based resolution regular parts of the work.

• Learn client loyalty-program guidelines.
• Handle inbound inquiries and high-volume calls.
• Resolve and de-escalate customer issues.
• Use internal systems, AI-powered tools, and real-time agent assist.
• Escalate unresolved issues.
• Meet customer-satisfaction and call-quality goals.
• Complete continuous learning.

Customer satisfaction and call quality are named performance goals. Escalation keeps unresolved matters with the right team, while accurate use of internal tools supports the brand programs served by the contact center.

Skills And Training For The Remote Role

The role requires a high school diploma from an accredited institution recognized by the U.S. Department of Education or an equivalent credential. Microsoft Office proficiency, strong problem-solving, attention to detail, and the ability to move across multiple systems are also required.

• Minimum two years of customer service experience.
• High school diploma or recognized equivalent.
• Microsoft Office proficiency.
• Strong problem-solving and attention to detail.
• Excellent verbal and written communication.
• Evening and weekend availability.
• Quiet home-office setup with strong internet.

A six-week remote training program requires full attendance and engagement. After training, set shifts are assigned, and the schedule totals 40 hours per week with weekend availability required.

Pay, Bonuses And Employee Benefits

The hourly rate is $17, and performance bonuses can reach $350 per month. The benefits package includes medical, dental, and vision insurance, free fitness benefits through PeerFit, paid time off, and seven paid company holidays.

Kobie also lists a 401(k) with company match, annual profit sharing, and career growth pathways. The company describes its culture as values-led and people-first, while the contact center includes ongoing learning with leaders, coaches, and peers.

Remote Customer Service Representative FAQs

What is the employment type?

The job is full-time and remote.

Where must the employee live?

The employee must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, or Texas.

How much does the role pay?

The hourly rate is $17, with performance bonuses of up to $350 per month.

How much customer service experience is required?

A minimum of two years of customer service experience is required.

What training is included?

The role includes a six-week remote training program with full attendance and engagement required.

Kobie places the position in a contact center team that supports major brands through loyalty-program service. The work combines customer conversations, policy knowledge, technology use, and quality goals.

The listed hiring area connects the St. Petersburg base with remote employment across seven states. The stated pay, bonus ceiling, training period, and benefits define the employment terms available for this role.