Remote Loyalty Specialist — Build Brand Loyalty

Kobie Marketing; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work option

7 company holidays

Job summary

Kobie Marketing, a national Top Workplace, is seeking a Tier 1 Customer Service Agent for the Kobie Contact Center. You will answer inquiries via phone, email, and chat, uphold a customer-centric approach, and help build loyalty for our clients.

The role emphasizes teamwork, integrity, and flexibility, with remote work options, required high-speed internet, and a schedule including weekends. A high school diploma and 1+ year of customer service experience are preferred; familiarity with

Qualifications

• 1+ year of customer service experience (or equivalent)
• Strong customer service orientation with external/internal customers
• Collaborative nature to work within assigned team
• Good problem-solving ability to effectively guide customers through solutions
• High level of accuracy and attention to detail
• A “whatever it takes” attitude to care for customers
• Ability to be flexible regarding changes in work processes and environment
• Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
• Strong verbal, written, and listening communication skills
• Flexibility with scheduling, including weekends
• 2+ years of customer service experience preferred

Responsibilities

• Learn specific client loyalty program guidelines
• Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
• Approach each day with a positive, professional, customer-centric, and team-oriented attitude
• Act with integrity at all times
• Communicate in a clear, concise, and helpful manner both verbally and in writing
• Take ownership of customer inquiries while working toward a resolution
• De-escalate as necessary through effective communication and problem-solving skills
• Efficiently use all internal systems and resources
• Work independently without the heavy need to rely upon your team or supervisor
• Adhere to schedules and company policies and procedures
• Escalate any issues or concerns that are unable to be resolved through normal efforts

Skills

Customer service

Microsoft Office

Communication skills

Multitasking

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Kobie Marketing, a national Top Workplace, is seeking a Tier 1 Customer Service Agent for the Kobie Contact Center. You will answer inquiries via phone, email, and chat, uphold a customer-centric approach, and help build loyalty for our clients.

The role emphasizes teamwork, integrity, and flexibility, with remote work options, required high-speed internet, and a schedule including weekends. A high school diploma and 1+ year of customer service experience are preferred; familiarity with