Remote Loyalty Support Specialist

USA Lync; Saint Petersburg, Northern (FL, KY); Hybrid; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Seven Company Holidays

401(k) with company match

Profit Sharing

Career Growth Pathways

Job summary

Kobie is hiring a Remote Customer Service Representative based in St. Petersburg, Florida. The role is remote within Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, or Texas, with a pay rate of $17 per hour and performance bonuses up to $350 per month.

The position emphasizes inbound inquiries, loyalty-program guidelines, and high-volume call handling, requiring evening and weekend availability and a six-week remote training period.

Qualifications

• Two years of customer service experience required.
• High school diploma or recognized equivalent.
• Microsoft Office proficiency.
• Strong problem-solving and attention to detail.
• Excellent verbal and written communication.
• Evening and weekend availability.
• Quiet home-office setup with reliable internet.
• Six-week remote training program.

Responsibilities

• Learn client loyalty-program guidelines.
• Handle inbound inquiries and high-volume calls.
• Resolve and de-escalate customer issues.
• Use internal systems, AI-powered tools, and real-time agent assist.
• Escalate unresolved issues.
• Meet customer-satisfaction and call-quality goals.
• Complete continuous learning.

Skills

Customer service

Problem solving

Attention to detail

Verbal communication

Written communication

Remote work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Kobie is hiring a Remote Customer Service Representative based in St. Petersburg, Florida. The role is remote within Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, or Texas, with a pay rate of $17 per hour and performance bonuses up to $350 per month.

The position emphasizes inbound inquiries, loyalty-program guidelines, and high-volume call handling, requiring evening and weekend availability and a six-week remote training period.