Benefits & Claims Customer Support Specialist

Paylocity; Cedar Rapids, Madison, Milwaukee (IA, WI, WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Gym membership reimbursement

Life Insurance

401K

Paid holidays

Casual dress code

Job summary

Auxiant is seeking a Customer Service Specialist in Cedar Rapids, IA. You will handle incoming and outgoing phone calls from providers and members, and respond to live chats from the website.

You will respond to emails from providers and assist enrollees with claim status and benefits questions. A high school diploma and 1–2 years of related experience are required; call center experience is preferred.

This role offers full benefits including medical, dental, vision, and 401K.

Qualifications

• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheets, and 10-key.
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent with 1-2 years related experience

Responsibilities

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.
• Other duties as assigned or appropriate

Skills

Verbal communication

Written communication

Customer service

Call center experience

Education

High school diploma or equivalent

Job description

Auxiant is seeking a Customer Service Specialist in Cedar Rapids, IA. You will handle incoming and outgoing phone calls from providers and members, and respond to live chats from the website.

You will respond to emails from providers and assist enrollees with claim status and benefits questions. A high school diploma and 1–2 years of related experience are required; call center experience is preferred.

This role offers full benefits including medical, dental, vision, and 401K.