Remote Customer Service Specialist (AZ)

Modivcare; Yuma (AZ); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, coordinating transportation services and resolving inquiries with accuracy and care. You will document interactions and maintain high quality data entry while supporting a 24/7 contact center environment.

Must live in Arizona and be available for start date 12/8/2026. The role offers work-from-home with required training and privacy requirements.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or high-volume customer service experience or equivalent.
• Excellent customer service and interpersonal skills; able to work independently and in a team.
• Ability to type at least 35 words per minute and learn new technology quickly.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays.

Skills

Customer service

Data entry

Typing 35 wpm

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, coordinating transportation services and resolving inquiries with accuracy and care. You will document interactions and maintain high quality data entry while supporting a 24/7 contact center environment.

Must live in Arizona and be available for start date 12/8/2026. The role offers work-from-home with required training and privacy requirements.