Remote Customer Service Specialist

Kaiser; United States; On-site; USD 36,000 - 55,000; Full time

Job summary

Kaiser is seeking a Customer Service Representative to answer phones, respond to orders and inquiries, and handle invoice questions while upholding a professional image. The role emphasizes using SAP and Outlook to research and resolve issues, transfer calls, and follow up on inquiries; it also supports process improvements and maintaining high service metrics.

Candidates should have call center experience, strong communication skills, and the ability to type 40 wpm; remote work option is

Qualifications

• Experience working in a call center.
• Ability to multi-task in a fast-paced environment.
• Verbal and written communication skills.
• Computer literate with the ability to learn customer service software applications.
• Ability to type 40 wpm.

Responsibilities

• Answer phones and respond to customer requests.
• Place customer orders in the computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using SAP and Outlook.
• Follow up on customer inquiries not immediately resolved.
• Maintain high level stats.

Skills

Multi-tasking

Call center experience

Verbal communication

Written communication

Typing 40 wpm

Computer literacy

Tools

SAP

Outlook

Job description

Kaiser is seeking a Customer Service Representative to answer phones, respond to orders and inquiries, and handle invoice questions while upholding a professional image. The role emphasizes using SAP and Outlook to research and resolve issues, transfer calls, and follow up on inquiries; it also supports process improvements and maintaining high service metrics.

Candidates should have call center experience, strong communication skills, and the ability to type 40 wpm; remote work option is