Patient Services Specialist

Kaiser Permanente; Baldwin Park (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Kaiser Permanente in California seeks a part-time Service Representative to be the first contact for members and patients, assisting with registration, check-in, and basic inquiries.

Responsibilities include greeting, directing customers to care locations, verifying insurance, scheduling appointments, handling cash, and supporting optical or laboratory duties as needed; strong customer service and communication are essential.

Qualifications

• Must pass basic computer literacy test.
• Must pass cash handling skills test.
• Must pass Customer Service Assessment test.
• High School Diploma or GED required.

Responsibilities

• Greet members and provide reception services, guiding to care locations and using KP technologies.
• Schedule and reschedule appointments by phone, mail, electronically, or in person using Kaiser systems.
• Verify benefits, inform about cost shares, and update registration and billing information.
• Assist in orienting new employees and maintain courteous relationships with patients and staff.
• Handle cash transactions and balance revenue with the daily cash drawer.

Skills

Customer service

Cash handling

Multi-line phones

Communication skills

Fast-paced environment

Spanish

Mandarin

Education

High School Diploma or GED

Tools

Health Connect LIS

Job description

Kaiser Permanente in California seeks a part-time Service Representative to be the first contact for members and patients, assisting with registration, check-in, and basic inquiries.

Responsibilities include greeting, directing customers to care locations, verifying insurance, scheduling appointments, handling cash, and supporting optical or laboratory duties as needed; strong customer service and communication are essential.