Remote Customer Service Specialist

RapidXchange; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Life Insurance

Employee discounts

Employee Assistance Program

Job summary

RapidXchange is seeking a Customer Service Representative to join our Clinton, NC team. The role involves handling customer inquiries via phone and email, managing accounts receivable, and setting up new accounts with invoicing tasks. Strong computer skills and organizational ability are essential.

Ideal candidates have 2+ years in a fast-paced service role, MS Office proficiency, and excellent communication. Industry knowledge and bilingual Spanish are a plus.

Qualifications

• 2+ years of experience in fast-paced customer service.
• Advanced computer skills and strong organizational abilities.
• Bilingual Spanish preferred; strong written and verbal communication.

Responsibilities

• Handle customer inquiries via phone and email with professionalism.
• Manage accounts receivable and assist with new account setup and invoicing.
• Maintain multiple software programs and portals used by the company and customers.

Skills

Customer service experience

Organizational skills

Bilingual Spanish

Microsoft Office proficiency

Education

High School Diploma

Associate’s Degree preferred

Tools

Cargas Energy Systems software

Microsoft Office (Word/Excel/Outlook/PowerPoint)

Job description

RapidXchange is seeking a Customer Service Representative to join our Clinton, NC team. The role involves handling customer inquiries via phone and email, managing accounts receivable, and setting up new accounts with invoicing tasks. Strong computer skills and organizational ability are essential.

Ideal candidates have 2+ years in a fast-paced service role, MS Office proficiency, and excellent communication. Industry knowledge and bilingual Spanish are a plus.