Customer Service Sales Support

Adaptive Specialties, LLC; Westerville (OH); Hybrid; USD 40,000 - 64,000; Part time

Job summary

Adaptive Specialties, LLC is seeking a remote, contract Customer Service Sales Support professional to assist clients with product information, order support, and inquiries related to medical equipment and home modifications. You will answer calls and emails, guide clients through options, and create quotes while coordinating with internal teams and manufacturers.

The role involves processing orders, updating clients on status, documenting interactions in the CRM, and ensuring client

Qualifications

• 4+ years in customer-facing roles or sales support.
• Experience handling inquiries, guiding buying decisions, and resolving issues.
• Familiarity with healthcare, medical equipment, or home services preferred.
• Comfort with remote work tools and CRM systems.

Responsibilities

• Answer calls and emails with courteous, accurate information and guidance on product options.
• Create quotes, process orders, and coordinate with internal teams and manufacturers.
• Document interactions in the CRM and provide timely order updates to clients.
• Follow up to confirm client satisfaction and escalate complex issues when needed.

Skills

Customer Support

Customer Service

Phone Etiquette

Sales Support

Healthcare/Medical Equipment knowledge

Education

Bachelor's degree in related field

Tools

CRM systems

Excel/Sheets

Microsoft Office

Google Workspace

Job description

Company Description

Adaptive Specialties is a client-focused provider of durable medical equipment, supplies, and home and vehicle modifications designed to make daily life safer and more comfortable. The team partners closely with clients to understand their unique needs, educate them on available options, and offer personalized solutions that support independence at home. With certified technicians, installers, and evaluations by ATPs, OTs, and PTs available nationwide, Adaptive Specialties delivers high-quality equipment and custom home modifications such as ramps, bathrooms, and lifts. As an authorized dealer for over 200 manufacturers and access to 250,000 products, the company works directly with manufacturers to keep prices fair while making the process quick and easy. Adaptive Specialties is deeply invested in client success, providing step-by-step support and maintaining open communication to achieve positive outcomes.

Role Description

This is a remote, contract Customer Service Sales Support role focused on assisting clients with product information, order support, and general inquiries related to medical equipment and home modifications. Day-to-day responsibilities include answering calls and emails, providing courteous and accurate information, and guiding clients through available product options and services. The role involves supporting the sales process by creating quotes, processing orders, coordinating with internal teams and manufacturers, and ensuring clients receive timely updates on their orders. The individual will document interactions in the CRM or designated systems, follow up to confirm client satisfaction, and elevate complex issues when needed. Consistent, professional communication and a commitment to client-centered service are essential to success in this role.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills to handle inquiries, resolve issues, and guide clients through the buying process. 4+ years


• Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure clients feel heard, supported, and confident in their decisions.


• Candidates should possess excellent Phone Etiquette and clear communication skills for professional, empathetic interactions with diverse clients.


• Candidates should possess basic sales support skills, including order processing, quoting, and coordination with internal and external partners.


• Relevant qualifications include prior experience in customer-facing roles (healthcare, medical equipment, or home services preferred), comfort with remote work tools and CRM systems, strong organizational and follow-up abilities, and the capacity to learn product details and industry terminology.

What you bring

• 4+ years in sales and operations, including experience with online and consultive sales


• A track record of increaseing sales goals and leading or training others


• Strong communication and listening skills, plus real concern for clients facing hard situations


• Comfort with data: you like finding patterns and turning them into action


• Excellent organization and the ability to manage your own priorities working remotely


• Proficiency with Microsoft Office and Google Workspace, especially Excel/Sheets

Nice to have

• Experience in DME, healthcare, or medical supply


• Familiarity with HIPAA and other client privacy regulations


• Bachelor's degree in a related field

The details

• Remote position after initial training, with occasional visits to our Columbus office.


• Contract role, starting part-time or full-time


• Must be located in Ohio or Florida


• Pay: Based on experience


• Home office needs: reliable, secure internet, a phone, a printer, a shredder, locked storage, and a private, quiet workspace. Client privacy is required under state and federal law