Customer Service & Sales Support Specialist

GFL Environmental; Fort Wayne (IN); On-site; USD 19,000 - 30,000; Full time

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative in Fort Wayne, IN to assist in selling and promoting solid waste services to businesses by placing outgoing calls and handling incoming questions in a professional, courteous manner.

Responsibilities include data entry, order processing, and payments by phone or online. The role supports outside sales with appointment setting, customer tracking, quotes, and ensuring timely information flow to driving routes and billing.

Qualifications

• High School Diploma or GED.
• 1–2 years customer service call center experience.

Responsibilities

• Provide excellent customer service via in person, telephone, email, or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve customer questions and concerns within guidelines.
• Track customer information and enter data into database.
• Generate call-in work orders for drivers.
• Process customer payments by phone and online.

Skills

Customer service

Communication

Organizational skills

Data entry

Problem solving

Verbal communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

GFL Environmental Inc. is seeking a Customer Service Representative in Fort Wayne, IN to assist in selling and promoting solid waste services to businesses by placing outgoing calls and handling incoming questions in a professional, courteous manner.

Responsibilities include data entry, order processing, and payments by phone or online. The role supports outside sales with appointment setting, customer tracking, quotes, and ensuring timely information flow to driving routes and billing.