Customer Experience Specialist

GFL Environmental; Fairfax (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

GFL Environmental Inc. is seeking a customer service associate to deliver professional support to customers in person, by phone, email, and web channels. You will coordinate with on-the-road staff, answer inquiries, and help resolve issues while maintaining accurate records.

The role involves data entry, processing payments, refunds, and maintaining files. Strong communication and computer skills are essential for success in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of customer service call center experience preferred.

Responsibilities

• Provide excellent customer service to customers in person, by phone, email, or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer calls.
• Resolve customer questions and concerns within guidelines.
• Track and document customer information and issues in the database.
• Process customer payments and refunds as needed and coordinate with Accounts Receivable.

Skills

Customer service

Phone support

Data entry

Microsoft Outlook

Microsoft Word

Excel

Written communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

GFL Environmental Inc. is seeking a customer service associate to deliver professional support to customers in person, by phone, email, and web channels. You will coordinate with on-the-road staff, answer inquiries, and help resolve issues while maintaining accurate records.

The role involves data entry, processing payments, refunds, and maintaining files. Strong communication and computer skills are essential for success in a fast-paced environment.