Customer Service & Sales Support Rep I

GFL Environmental Inc.; Allentown (Lehigh County); On-site; USD 21,000 - 28,000; Full time

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative I to support our Allentown operations. In this role you will handle high-volume calls, assist outside sales with appointments, and process service orders with accurate data entry and timely payments.

You will provide professional customer service via phone, email and web support, maintain customer records, and help the team meet call center metrics while upholding company values and client satisfaction.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of customer service call center experience.
• Ability to implement solutions to customer concerns and maintain professionalism.
• Proficient in Google applications and data entry.
• Excellent communication skills both written and verbal.

Responsibilities

• Handle calls for high-volume call center and resolve customer issues.
• Assist outside sales with appointment setting and quotations.
• Process payments and data entry for service orders and cancellations.
• Provide information to customers via phone, email and web support.
• Maintain accurate customer records and respond to inquiries promptly.
• Meet or exceed call center metrics and maintain professional demeanor.

Skills

Customer service

Problem solving

Communication

Time management

Data entry

Google applications

Written communication

Education

High School Diploma or GED

Tools

Google Applications

Job description

GFL Environmental Inc. is seeking a Customer Service Representative I to support our Allentown operations. In this role you will handle high-volume calls, assist outside sales with appointments, and process service orders with accurate data entry and timely payments.

You will provide professional customer service via phone, email and web support, maintain customer records, and help the team meet call center metrics while upholding company values and client satisfaction.