Remote - Customer Service & Sales Representative - SAT

OneTouch Direct; San Antonio (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

OneTouch Direct is seeking a Remote Customer Service Representative to manage inbound inquiries for clients in the SAT industry. The role requires professionalism, effective communication, and problem-solving skills. Candidates should have a high school diploma and preferably 1-2 years of customer service experience. Benefits include a health care plan, life insurance, and paid time off.

Benefits

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Work From Home

Qualifications

• 1-2 years of customer service experience preferred.
• Exceptional verbal and written communication skills.
• Proficiency in using computer systems and applications.

Responsibilities

• Handle inbound calls from customers, addressing inquiries and resolving issues.
• Document all interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma or equivalent

Tools

Windows 10

USB headset

Job description

OneTouch Direct is recognized as a leading provider of contact center solutions, established in 1998. We pride ourselves on our commitment to delivering exceptional service to a variety of clients, including Fortune 500 companies. Our organization thrives on creating a work environment that supports both our clients and our employees.

Position: Remote Customer Service Representative - SAT

As a Remote Customer Service Representative, you will be responsible for managing inbound customer inquiries for clients in the SAT industry. This role requires a high level of professionalism and dedication to providing effective solutions to our customers' needs.

Key Responsibilities:

• Handle inbound calls from customers, addressing inquiries and resolving issues
• Provide accurate information regarding products and services offered by our clients
• Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers
• Document all interactions and maintain comprehensive records of customer communications
• Collaborate with team members to enhance customer service delivery and efficiency
  
  
  

Requirements

• High school diploma or equivalent is required
• A minimum of 1-2 years of customer service experience is preferred
• Exceptional verbal and written communication skills
• Proficiency in using computer systems and applications, with the ability to navigate multiple platforms
• Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience
• Ability to maintain confidentiality and handle sensitive customer information with discretion
• Willingness to work in a remote environment with reliable internet connectivity
• Experience in the contact center industry is advantageous
  
  
  

Technical Requirements:

• A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 10
• Direct ethernet connection for internet access is mandatory
• USB headset (not wireless) featuring noise-canceling capabilities
• A functioning webcam (external or built-in) for video communication
  
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home