Remote - Customer Service & Sales Representative - SAT

Freddie Mac; San Antonio (TX); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in contact center solutions is seeking a dedicated customer service representative. The role involves handling inbound customer calls, providing product information, and maintaining records. Candidates should possess strong communication skills and a high school diploma. This position offers opportunities for growth and a supportive work environment, with the flexibility to work from home.

Benefits

Comprehensive health care plan

Paid time off

Flexible work from home

Qualifications

• Minimum of 1-2 years of customer service experience.
• Exceptional verbal and written communication skills.

Responsibilities

• Handle inbound calls from customers, addressing inquiries and resolving issues.
• Document all interactions and maintain comprehensive records.

Skills

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

Computer Systems

Job description

Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health care plan including medical, dental, and vision
- Paid time off for vacation, sick leave, and public holidays
- Supportive and collaborative work environment
- Flexibility to work from home with a reliable internet connection

What to Expect (Job Responsibilities):
- Handle inbound calls from customers, addressing inquiries and resolving issues
- Provide accurate information regarding products and services offered by clients
- Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers
- Document all interactions and maintain comprehensive records of customer communications
- Collaborate with team members to enhance customer service delivery and efficiency

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1-2 years of customer service experience
- Exceptional verbal and written communication skills
- Proficiency in using computer systems and applications, with the ability to navigate multiple platforms
- Ability to maintain confidentiality and handle sensitive customer information with discretion

How to Stand Out (Preferred Qualifications):
- Experience in the contact center industry
- Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience

#ContactCenter #CustomerService #RemoteWork #CareerOpportunity #HealthCareBenefits

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