Customer Service Representative - Remote

Lensa; Columbus (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Representative to assist members with pharmacy benefits. The role involves handling inquiries, documenting issues, and providing feedback. Candidates should have a high school diploma and call center experience, with strong communication skills and the ability to work in a fast-paced environment.

Benefits

Health & Wellness Benefits

Medical, Dental, Vision, and Life Insurance

Paid time off

401K eligibility

Qualifications

• At least 1 year of call center experience; healthcare or customer service experience is a plus.
• Knowledge of medical terminology preferred.
• Experience with international or diverse populations.

Responsibilities

• Use computerized systems to gather information and respond to inquiries.
• Complete HCP and customer calls successfully within established work hours.
• Maintain cultural sensitivity and professionalism in interactions.

Skills

Excellent communication skills

Multitasking

Time management skills

Education

High School Diploma

Associate or Bachelor’s degree

Job description

Customer Service Representative - Remote

Be among the first 25 applicants and get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Pearl Interactive Network, is seeking professionals for a Remote Customer Service Representative position. Apply via Lensa today!

Position Overview: The Customer Service Representative will handle inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits. Agents will assist members in understanding and maximizing the use of their pharmacy distribution program.

Compensation and Benefits:

• Hourly rate plus additional Health & Wellness Benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits supporting professional, physical, and financial well-being through our development and coaching programs.

Operating Hours: Mon - Fri 8:30 AM to 10 PM EST and Sat and Sun 9 AM to 6:30 PM EST (shifts vary)

Technical and Work-from-Home Requirements:

• Broadband internet with minimum 40 Mbps download and 5 Mbps upload speeds (no satellite). Verify at speed.cloudflare.com before applying.
• Ethernet cable connection required; Wi-Fi-only is prohibited.
• Private, secure workspace free from noise and distractions.
• Computer equipment, monitor, and headset provided.

Responsibilities:

• Use computerized systems to gather information and respond to inquiries, document issues, and escalate as needed.
• Complete HCP and customer calls successfully within established work hours.
• Provide and act on performance feedback, learn new skills, and adapt to changing customer expectations.
• Maintain cultural sensitivity and professionalism in interactions with HCPs, customers, and management.

Requirements:

• High School Diploma required; Associate or Bachelor’s degree preferred.
• At least 1 year of call center experience; healthcare or customer service experience is a plus.
• Excellent communication skills, experience with international or diverse populations, knowledge of medical terminology preferred.
• Proficiency with basic computer functions, multitasking, and time management skills.

Physical Requirements: Regularly sit, stand, walk, use hands, reach, talk, and hear. Occasionally lift up to 10 pounds. Vision abilities include close, distance, and focus adjustment.

Note: This description is not exhaustive. Pearl reserves the right to amend responsibilities as needed.

Additional Information: Wages are determined based on location and comply with SCA regulations. Pearl is an Equal Opportunity Employer, ensuring consideration without discrimination based on race, gender, or disability.