Bilingual Operations Specialist / Customer Service Representative

Lifetimehoamanagement; San Antonio (TX); On-site; Full time

Job summary

A leading company in San Antonio is seeking a Bilingual Operations Specialist to provide exceptional customer service. The role involves phone and in-person support, problem resolution, and building customer relationships. Ideal candidates will have strong communication skills and a dedication to customer satisfaction. Join a supportive team focused on delivering quality service and enjoy benefits including health insurance and paid time off.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching Plan

Paid Time Off

Qualifications

• Proven experience in customer service or related field.
• Ability to handle difficult customers with patience.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming customer calls and address inquiries.
• Assist customers in person and resolve concerns.
• Log customer interactions accurately.

Skills

Bilingual

Communication

Problem-Solving

Interpersonal Skills

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

Customer Service Software

Job description

Bilingual Operations Specialist / Customer Service Representative

Join to apply for the Bilingual Operations Specialist / Customer Service Representative role at Lifetime HOA Management

Bilingual Operations Specialist / Customer Service Representative

4 days ago Be among the first 25 applicants

Join to apply for the Bilingual Operations Specialist / Customer Service Representative role at Lifetime HOA Management

Job Description:

We are seeking a dedicated and personable Bilingual Customer Service Representative to join our Operations team. The ideal candidate will interact with clients and homeowners both on the phone and in person, providing excellent customer support while ensuring a positive and efficient experience. You will be responsible for addressing inquiries, resolving issues, and offering solutions to meet customer needs in a professional and friendly manner. As part of our team, you'll gain valuable experience and play a key role in delivering quality support to our clients and homeowners.

Job Description:

We are seeking a dedicated and personable Bilingual Customer Service Representative to join our Operations team. The ideal candidate will interact with clients and homeowners both on the phone and in person, providing excellent customer support while ensuring a positive and efficient experience. You will be responsible for addressing inquiries, resolving issues, and offering solutions to meet customer needs in a professional and friendly manner. As part of our team, you'll gain valuable experience and play a key role in delivering quality support to our clients and homeowners.

Key Responsibilities:

• Phone Support: Answer incoming customer calls, addressing inquiries, troubleshooting problems, and providing solutions effectively and courteously.
• In-Person Support: Assist customers as they walk in by answering questions and resolving any concerns they may have.
• Email Support: Answer all incoming and pending emails but addressing inquiries and issues in a timely manner. Draft professional correspondence.
• Problem Resolution: Listen to customer issues and concerns and take appropriate action to resolve or escalate them as necessary.
• Service Knowledge: Maintain an up-to-date knowledge of services and policies for each community to provide accurate information.
• Team Building: work with managers, other Customer Service Representatives, and Finance Department.
• Customer Relationship Building: Establish rapport with clients, building long-term relationships based on trust and professionalism.
• Data Entry & Record Keeping: Log customer interactions in the system, ensuring accurate and timely documentation of conversations and transactions.
• Feedback Collection: Gather customer feedback to improve services, products, and customer experience.
• Day to Day: Book reservations, draw up payment plans, manage services for homeowners such as gate service and pool card access. Retrieve and sort mail. Maintain inventory. Follow up on voicemails left by clients and homeowners.
  
  
  

Required Skills and Qualifications:

• Bilingual
• High school diploma or equivalent (associates degree or higher preferred).
• Proven experience in customer service or related field.
• Strong verbal and written communication skills.
• Ability to handle difficult or upset customers with patience and professionalism.
• Strong problem-solving and multitasking abilities.
• Excellent interpersonal skills with a friendly, approachable demeanor.
• Proficiency in using phone systems, computers, and customer service software.
• Ability to work under pressure and meet deadlines.
  
  
  

Preferred Qualifications:

• Previous experience in a similar role, especially in customer-facing environments.
  
  
  

Working Conditions:

• Full-time
• Monday-Friday, 8a-5pm in office
• Starting at $17.00 per hour and up
• Opportunity for career advancement
  
  
  

Benefits Offered:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k Matching Plan
• Paid Time Off
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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