Remote Customer Support Specialist – Growth & Benefits

SolvOne, LLC; Nashville (TN); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Company-provided computer

Remote training

Structured work schedule

Advancement opportunities

Job summary

SolvOne, LLC is hiring for a remote customer service representative based in Tennessee. You will handle calls, gather data, document issues, and create service cases while coordinating with contractors and internal teams.

The role requires reliable attendance, ability to learn multiple software systems, and good organizational skills. Training will be provided, with set schedules and opportunities for advancement within the company.

Qualifications

• Must reside in Tennessee within the Nashville hiring area.
• At least 1 year of customer service-related experience.
• Strong communication and customer service skills.
• Dependability and punctuality.
• Good organization, accuracy, and attention to detail.
• Ability to problem-solve and prioritize.
• Comfortable learning new software, procedures, and terminology.
• Basic proficiency with computers, Microsoft Office, Outlook, and internet navigation.
• Ability to pass a pre-employment drug screen and background check.
• Bilingual skills are a plus, but not required.

Responsibilities

• Answer incoming customer calls and provide professional customer service.
• Gather accurate information and document maintenance issues.
• Create and update service cases.
• Contact and dispatch contractors to customer locations.
• Coordinate information between customers, contractors, and internal teams.
• Follow established procedures and on-screen instructions.
• Learn and use multiple software systems and petroleum-industry terminology.
• Prioritize requests and manage multiple details accurately.

Skills

Customer service

Communication

Dependability

Punctuality

Organization

Problem solving

Software learning

Microsoft Office

Outlook

Internet navigation

Tools

Microsoft Office

Outlook

Job description

SolvOne, LLC is hiring for a remote customer service representative based in Tennessee. You will handle calls, gather data, document issues, and create service cases while coordinating with contractors and internal teams.

The role requires reliable attendance, ability to learn multiple software systems, and good organizational skills. Training will be provided, with set schedules and opportunities for advancement within the company.