Remote Customer Service Representative - SolvOne

SolvOne; Nashville (TN); Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical and dental insurance

401k savings plan

Paid vacation and sick time

Job summary

A growing remote customer service provider in Tennessee is looking for a Customer Service Representative to join their team. This role involves providing support to customers, ensuring superior service through phone and computer interactions. Candidates should have one year of customer service experience and a strong work ethic. The position offers a pay rate of $18.00 per hour, benefits, and opportunities for internal growth.

Qualifications

• 1 year of customer service related experience.
• Ability to set up a home office with company equipment.
• Must reside in Nashville, TN area.

Responsibilities

• Provide customer support through phone and computer.
• Commit to superior service for our customers.
• Learn new information, policies, and skills.

Skills

Customer service experience

Problem solving

Computer literacy

Positive attitude

Tools

Microsoft Office

Job description

Overview

SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at www.solvone.com

Why apply for a Remote SolvOne Customer Service job?

• Work from the comfort of your home
• Save time and money without a commute
• Pay starts at $18.00 per hour
• Equipment provided by SolvOne
• Paid training begins Mid-October 2025

Set schedules available

• Morning Shift: Tuesday to Saturday 7:00 AM – 3:30 PM CT
• Morning Shift: Wednesday to Saturday 7:30 AM – 6:00 PM CT
• Swing Shift: Tuesday to Saturday 1:00 PM – 9:30 PM CT

• Comprehensive individualized remote training (during daytime hours)
• Positive work environment; we work hard to appreciate our people
• We promote from within and encourage growth

What you’ll need

• 1 year of customer service related experience
• A strong internet connection and the ability to set up a home office with company provided equipment
• Must be a resident of Tennessee in the Nashville area
• Have a positive attitude, great work ethic and a passion for helping others
• Be dependable and committed to be at work on time and ready to do your best each day
• Dedicate your full attention to your work by not providing care for others during work hours
• Commit to superior service for our customers, and support them through both phone and computer interactions
• Ability to learn new information, policies and skills including software and petroleum industry knowledge
• Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
• Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
• Work at a desk and effectively utilize a phone and computer for the length of your shift
• Successfully pass a computer skills assessment, training evaluations, and the trial service period
• Successfully pass a pre-employment drug screen and background check
• Bilingual is a plus but not a requirement

Benefits

• Work from home
• Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel
• We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
• A fun and rewarding environment with giveaways and employee recognition programs
• Training classes are small, so each new hire gets the individual training needed to succeed
• Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
• Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more

If this sounds intriguing, don’t miss this great opportunity. Apply today! www.jobs.crelate.com/portal/solvone