Remote Customer Service & Dispatch Specialist (Petroleum)

Gilder Search Group; Appleton (WI); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Work from home

Pay starts at $18.00 per hour

Equipment provided by SolvOne

Paid training starts Late September

Job summary

SolvOne is seeking a Remote Customer Service Dispatcher to operate from a home office, coordinating technician dispatches for gas station maintenance issues. The role supports a 24/7/365 service model with paid training, and equipment provided by SolvOne.

Applicants need at least 1 year of customer service experience, a reliable internet connection, and residency in the Appleton, Wisconsin area. Strong communication, dependability and problem-solving are essential for success.

Qualifications

• 1 year of customer service-related experience
• A strong internet connection and the ability to setup a home office with company provided equipment
• Must be a resident of Appleton Wisconsin area
• Have a positive attitude, great work ethic and a passion for helping others
• Be dependable and committed to be at work on time and ready to do your best each day
• Dedicate your full attention to your work by not providing care for others during work hours
• Commit to superior service for our customers, and support them through both phone and computer interactions
• Ability to learn new information, policies and skills including software and petroleum industry knowledge
• Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
• Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
• Work at a desk and effectively utilize a phone and computer for the length of your shift
• Successfully pass a computer skills assessment, training evaluations, and the trial service period
• Successfully pass a pre-employment drug screen and background check
• Bilingual is a plus but not a requirement

Responsibilities

• Dispatch technicians to client locations to address maintenance issues
• Support the 24/7 service model by coordinating timely responses
• Utilize phone and computer systems to manage service requests

Skills

Customer service experience

Dispatcher coordination

Tools

Microsoft Office

Outlook

Internet navigation

Job description

SolvOne is seeking a Remote Customer Service Dispatcher to operate from a home office, coordinating technician dispatches for gas station maintenance issues. The role supports a 24/7/365 service model with paid training, and equipment provided by SolvOne.

Applicants need at least 1 year of customer service experience, a reliable internet connection, and residency in the Appleton, Wisconsin area. Strong communication, dependability and problem-solving are essential for success.