Remote Customer Experience Associate I - Growth & Perks

Conduent; United States; Remote; USD 29,000 - 36,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Vision coverage

Paid training

Career growth opportunities

Paid time off

Job summary

Conduent is hiring a Remote Customer Experience Associate I in the United States to provide high-quality customer service in a fast-paced call center. You will handle inbound calls, resolve inquiries, and deliver a positive experience while meeting performance goals.

Responsibilities include professional customer service via inbound calls, data entry, and adherence to processes and quality guidelines. Training is provided and benefits start day one.

Qualifications

• Requires a high school diploma or GED.
• Minimum 6 months of call center, customer service, or dispatch experience.
• Strong communication and customer service skills.
• Ability to work in a fast-paced call center environment.
• Basic computer skills and ability to navigate multiple systems.

Responsibilities

• Provide professional customer service support via inbound calls.
• Handle high-volume call center interactions efficiently and accurately.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records through data entry and system updates.
• Follow company processes, compliance standards, and quality guidelines.
• Meet productivity, attendance, and performance metrics.
• Collaborate with team members to improve customer satisfaction.

Skills

Strong communication

Customer service

Fast-paced environment

Reliable attendance

Education

High school diploma or GED

Job description

Conduent is hiring a Remote Customer Experience Associate I in the United States to provide high-quality customer service in a fast-paced call center. You will handle inbound calls, resolve inquiries, and deliver a positive experience while meeting performance goals.

Responsibilities include professional customer service via inbound calls, data entry, and adherence to processes and quality guidelines. Training is provided and benefits start day one.