Remote Customer Service Representative- Dental

Arklign, Inc.; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the dental sector is seeking a dedicated Customer Service Representative. In this role, you will act as a vital link between dentists and technicians, ensuring that dental restorations are fabricated accurately according to prescriptions. Your expertise in dental terminology and strong communication skills will be essential as you assist clients with technical inquiries. This fast-paced position requires multitasking and prioritization to meet turnaround expectations while fostering strong relationships with clients. Join a dynamic team where your contributions will directly impact patient care and satisfaction.

Qualifications

• Erfahrung im Kundenservice, insbesondere im dentalen Bereich.
• Starke Kommunikations- und Multitaskingfähigkeiten.

Responsibilities

• Unterstützung von Zahnärzten bei technischen Fragen und Fallinformationen.
• Verwaltung von Daten und effektive Kommunikation mit Kunden.

Skills

Kundenservice

Technisches Verständnis

Datenmanagement

Multitasking

Kommunikationsfähigkeiten

Tools

Computerkenntnisse

Job description

We are a fast growing dental laboratory looking for an experienced Customer Service Rep who understands how dentists operate to support our dentist clients to fabricate dental restorations according to their prescription. You are the primary technical representative, and will be responsible with assisting our dentist clients with technical questions and case information over the phone, email, and by messaging, to help lab technicians fabricate the best restoration for the patient.

Responsibilities and Duties

• Acts as intermediary between dentists and technicians to fabricate dental restorations for patients. Transcribing fabrication instructions in an easy to read format.
• Learning and mastering dental terminology to remain up to date on products offered. Required to demonstrate specialized critical thinking skills in relation to dental field with proficiency.
• Demonstrates effective computer skills for both electronic communication and data management. Must be computer literate and possess strong data entry skills.
• Organizes, prioritizes and completes work to meet defined turnaround time and expectations.
• Demonstrates responsibility for timely, effective and accurate processing of technical questions for cases.
• Follow up with Dentist clients as necessary on technical questions and remake/repair related dental matters, with a strong focus on complaint resolution and retention to build better rapport with clients.
• Heavy telephone and email communication; must have ability to multitask and prioritize tasks in a fast pace environment.
• Communicates and documents critical information according to the established policies and procedures.
• Recognizes, reports, and engages in opportunities for process improvement. Willing to give and receive constructive feedback for continuous quality improvement.
• Assesses issues that arise and communicates to appropriate individuals/departments, as needed. Performing other duties as necessary in support and in collaboration with other members of the department.

Only Hiring from states: CA, FL, OR, WA

Must be willing to work Pacific Standard Time.