Remote Customer Service Representative

Graham Personnel Services; Winston-Salem (NC); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Remote Work Opportunity

Job summary

Graham Personnel Services is seeking a Remote Customer Service Representative for the peak season. You will assist customers with online orders, answer questions about products, promotions, shipping and returns, and deliver a first-class shopping experience from home.

Ideal candidates have strong communication, problem-solving, and comfort navigating multiple systems; a positive, team-oriented attitude is essential. Training provided and a weekend day requirement.

Qualifications

• Previous customer service, retail, hospitality, or call center experience preferred.
• Strong communication skills with a professional and friendly phone presence.
• Comfortable using multiple computer systems and applications simultaneously.
• Ability to think on feet and remain calm under pressure.
• Positive attitude and willingness to learn.
• Team-oriented mindset with a passion for helping customers.

Responsibilities

• Assist customers with online orders and website navigation.
• Answer questions regarding products, promotions, orders, shipping, and returns.
• Resolve customer concerns with professionalism and empathy.
• Research inquiries and provide accurate solutions.
• Navigate multiple systems and applications simultaneously.
• Deliver exceptional customer experiences through phone and other channels.
• Work collaboratively with internal teams to ensure customer satisfaction.
• Use critical thinking to find the best resolution for each customer.

Skills

Customer service

Communication

Multitasking

Problem solving

Calm under pressure

Team player

Tech-savvy

Professional phone presence

Education

High School Diploma or GED

Job description

Remote Customer Service Representative (Seasonal) - Work From Home Love helping people? Thrive in a fast-paced environment? Looking for a remote opportunity with a nationally recognized retail brand? Graham Personnel Services is hiring Customer Service Representatives to support customers during one of the busiest and most exciting times of the year. This is more than just answering phones - they'll be helping customers with online orders, product questions, promotions, returns, and creating a first-class shopping experience. If you're tech-savvy, customer-focused, and enjoy solving problems, we want to hear from you!

What You'll Do

• Assist customers with online orders and website navigation
• Answer questions regarding products, promotions, orders, shipping, and returns
• Resolve customer concerns with professionalism, empathy, and confidence
• Research inquiries and provide accurate solutions
• Navigate multiple systems and applications simultaneously
• Deliver exceptional customer experiences through phone and other communication channels
• Work collaboratively with internal teams to ensure customer satisfaction
• Use critical thinking and problem-solving skills to find the best resolution for each customer

What We're Looking For

• Previous customer service, retail, hospitality, or call center experience preferred
• Strong communication skills with a professional and friendly phone presence
• Comfortable using multiple computer systems, browsers, and applications simultaneously
• Ability to think on your feet and remain calm under pressure
• Strong problem-solving and decision-making abilities
• Positive attitude and willingness to learn
• Team-oriented mindset with a passion for helping customers
• High School Diploma or GED required

Schedule Requirements

• Must live within one hour of High Point
• Must be available to work between 8:00 AM and 8:00 PM
• Required to work one weekend day each week (Saturday or Sunday)
• Holiday Availability Required
• Thanksgiving Day
• Black Friday
• Christmas Eve
• New Year's Day

Pay & Benefits

• Pay: $16.50 per hour
• Benefits: Medical Insurance
• Dental Insurance
• Vision Insurance
• Remote Work Opportunity

Why Apply?

This is a great opportunity to gain experience with a premier retail customer service team while working from home. We're looking for individuals who enjoy helping people, solving problems, and creating positive customer experiences during a high-volume retail season. #CSR2026