Remote Customer Service Representative

Employnet Workforce Management; Tullahoma (TN); Remote; USD 17,000 - 23,000; Full time

Job summary

Employnet Workforce Management seeks a Customer Service Representative to handle inquiries in a call center environment. The role emphasizes delivering exceptional service, processing transactions, and maintaining data accuracy.

The position requires strong communication skills, problem solving, and the ability to meet KPIs. Starting wage is $15 per hour with eligibility criteria including a 45-mile residency radius around Tullahoma, TN and remote work options per policy.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience preferred.
• Proficiency with computer systems and data entry.

Responsibilities

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
• Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
• Address customer questions, troubleshoot issues, and elevate complex cases when necessary to ensure timely and effective resolution.
• Provide clear and accurate information regarding products, fare media, programs, and related services.
• Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
• Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.

Skills

Communication skills

Problem solving

Interpersonal skills

Education

High school diploma

Tools

CRM software

Job description

Employnet Workforce Management seeks a Customer Service Representative to handle inquiries in a call center environment. The role emphasizes delivering exceptional service, processing transactions, and maintaining data accuracy.

The position requires strong communication skills, problem solving, and the ability to meet KPIs. Starting wage is $15 per hour with eligibility criteria including a 45-mile residency radius around Tullahoma, TN and remote work options per policy.