Remote - Customer Service Representative

Lensa; San Antonio (TX); Remote; USD 1,000; Full time

Job summary

A leading company in the streaming industry is seeking a Viewer Experience Advocate to enhance brand image through viewer interactions. This fully remote role involves assisting viewers with account management and product recommendations, requiring strong communication skills and adaptability. Ideal candidates will have a high school diploma and customer service experience, with a commitment to providing excellent support year-round.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Paid time off

Qualifications

• At least one year of customer service experience.
• Familiarity with digital streaming services and devices.
• Willingness to work 365 days/year, including holidays.

Responsibilities

• Provide assistance to viewers via phone and chat regarding account management.
• Recommend Disney Streaming products during viewer interactions.
• Perform other duties as assigned.

Skills

Communication

Typing

Computer Navigation

Adaptability

Time Management

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Google Docs

Job description

Remote - Customer Service Representative

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Description

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will play a vital role in enhancing our brand image through viewer interactions. Your technical expertise will be essential in addressing viewer needs, recommending suitable products, and embracing new challenges.

Your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing support to our viewers, resolving technical queries, and ensuring a seamless streaming experience.

This role offers the opportunity to demonstrate your commitment to superior customer service, driving viewer satisfaction and loyalty.

The position involves supporting multiple products, using various systems, and servicing multiple regions. We value adaptability, cross-functional skills, and a global mindset. Disney Streaming is committed to diversity and inclusion, welcoming applicants from all backgrounds.

Responsibilities

• Provide assistance to viewers via phone and chat regarding account management, billing, content questions, and basic navigation.
• Recommend Disney Streaming products during viewer interactions.
• Perform other duties as assigned.

Skills and Qualifications

• High school diploma or GED; at least one year of customer service experience.
• Proficiency in Windows OS, Microsoft Office, Google Docs.
• Strong communication, typing, and computer navigation skills.
• Excellent written communication with proper grammar and punctuation.
• Good comprehension and documentation skills.
• Familiarity with digital streaming services and devices.
• Positive attitude, adaptability, professional communication.
• Effective time management and accountability.
• Willingness to work 365 days/year, including holidays, with 24-hour support availability.
• Dependable access to transportation.

Experience Level

Entry Level

Pay and Benefits

The pay range is $17.75/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, employee assistance, and paid time off.

Workplace Type

Fully remote

Application Deadline

May 16, 2025

About TEKsystems

TEKsystems provides business and technology services, helping clients accelerate transformation. With 80,000 employees, they serve over 6,000 customers worldwide, including 80% of the Fortune 500. They focus on strategy, design, execution, and operations to deliver business value.

TEKsystems is an equal opportunity employer.