Spanish Bilingual Remote Customer Service Representative

Freddie Mac; Newnan (GA); Remote; Full time

Job summary

Join a leading health insurance technology company as a remote customer service representative. This role offers flexibility, comprehensive benefits, and opportunities for career advancement. You'll provide exceptional support while working from a dedicated workspace. Ideal candidates possess strong communication skills and a knack for problem-solving.

Benefits

401K match

Paid time off (PTO)

Paid training

Performance incentives

Qualifications

• Must be 18 years or older.
• Moderate to advanced computer skills.

Responsibilities

• Handle inbound and outbound calls to provide exceptional customer service.
• Manage customer accounts and offer technical support.
• Perform application data entry and respond to online chat inquiries.

Skills

Customer Service

Technical Support

Communication

Problem Solving

Job description

Employer Industry: Health Insurance Technology

Why consider this job opportunity:
- Salary up to $17.50/hour
- Performance and attendance-based incentives in addition to base pay
- Fully remote position offering flexibility to work from home
- Paid training and supportive team environment
- Opportunity for career advancement within a growing company
- Comprehensive benefits including 401K match and paid time off (PTO)

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to provide exceptional customer service
- Manage customer accounts and offer technical support
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies while interpreting customer needs
- Utilize creative problem-solving skills to address customer issues effectively

What is Required (Qualifications):
- Must be 18 years of age or older
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Dedicated, private, and secure workspace for remote work
- Moderate to advanced computer skills with a high level of comfort learning new technology
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance or the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #PerformanceIncentives

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