Remote Customer Service Representative

Rooted Talent Solutions; Jackson (MS); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Performance incentives

Growth opportunities

Job summary

Rooted Talent Solutions is seeking a Remote Customer Service Representative to support well-known brands by handling inbound calls, chat, and email inquiries. You’ll resolve billing questions, troubleshoot issues, and provide friendly, accurate information.

The role emphasizes independent work, flexible scheduling, and contribution to high customer satisfaction through adherence to guidelines and quality standards.

Qualifications

• Strong verbal and written communication, including clear tone and professionalism.
• Ability to multitask and navigate multiple systems while assisting customers.
• Self-motivated with the ability to work independently and follow guidelines.

Responsibilities

• Provide outstanding customer service via phone, chat, and email.
• Assist customers with inquiries, billing issues, product support, and troubleshooting.
• Follow company scripts to handle customer concerns professionally.
• Maintain accurate records of customer interactions using provided systems.
• Adhere to quality and performance metrics to ensure customer satisfaction.
• Work independently while following training and ongoing support guidelines.

Skills

Communication

Multitasking

Problem solving

Independent work

Quiet workspace

Tools

Windows / Mac compatibility

Job description

Rooted Talent Solutions we are seeking highly motivated and customer-focused individuals to provide exceptional customer service for well-known brands. As a Remote Customer Service Representative, you will handle inbound calls, chat, and/or email support to assist customers with inquiries, orders, troubleshooting, and general support needs.

Responsibilities:

• Provide outstanding customer service through phone, chat, and/or email.
• Assist customers with inquiries, billing issues, product support, and troubleshooting.
• Follow company guidelines and scripts to handle various customer concerns professionally.
• Maintain accurate records of customer interactions using provided systems.
• Adhere to quality and performance metrics to ensure customer satisfaction.
• Work independently while following training and ongoing support guidelines.

Qualifications:

• Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple systems while assisting customers.
• Reliable computer (Windows or Mac) and high-speed internet connection.
• Quiet workspace free from distractions.
• Self-motivated with strong problem-solving skills.

Benefits:

• 100% remote with flexible scheduling options.
• Opportunity to support top-tier brands.
• Work-from-home convenience with no commute.
• Performance-based incentives and growth opportunities.