Remote Customer Service Representative

Premier NX; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Premier NX is seeking a dedicated Customer Service Representative to work remotely on a full-time basis. The role focuses on handling inquiries, troubleshooting consumer product issues, and delivering compliant service levels for prestigious brands.

You will communicate across phone, text, and chat, document interactions in CRM, and resolve concerns with empathy and professionalism. The position requires strong communication, relationship management, and the ability to stay calm under pressure

Qualifications

• Strong interpersonal and relationship management skills.
• Proficiency in navigating multiple computer systems and CRM platforms.
• Ability to stay professional in stressful situations.
• Experience with active listening and effective communication.
• Demonstrated empathy and patience when interacting with consumers.

Responsibilities

• Answer incoming phone calls, texts, and chats while documenting interactions in the CRM system.
• Troubleshoot product issues and provide solutions and follow-ups.
• Handle quality complaints and adverse events per SOPs.

Skills

Interpersonal skills

CRM proficiency

Professionalism under stress

Active listening

Empathy

Tools

CRM platforms

Job description

Working remotely, the full-time Customer Service Representative will answer incoming communications, troubleshoot consumer product issues, and provide support while ensuring compliance with service levels for various prestigious brands.

Key responsibilities

• Answer incoming phone calls, texts, and chats while documenting interactions in the CRM system
• Troubleshoot consumer product issues and provide appropriate solutions and follow-ups
• Handle quality complaints and adverse events in accordance with Standard Operating Procedures

Required qualifications

• Strong interpersonal and relationship management skills
• Proficiency in navigating multiple computer systems and software, including CRM platforms
• Ability to maintain professionalism in stressful situations
• Experience in active listening and effective communication
• Demonstrated empathy and patience when interacting with consumers