Customer Service Representative

Remote Jobs; Las Cruces (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

TechOp Solutions is seeking experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism. Duties include answering and tracking calls, preparing and submitting accurate reports in government systems, and applying critical-thinking beyond scripts.

You will navigate multiple systems, document data, and escalate calls when appropriate.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Ability to pass a government security background check.
• Proficiency in Microsoft 365, with emphasis on Word and reporting.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers, using critical-thinking beyond scripts
• Navigate multiple systems and applications while documenting information
• Record all details per procedures
• Conduct database and open-source research
• Route and escalate calls as needed
• Other duties as assigned

Skills

Multitasking

Communication

Independent work

MS 365

CRM systems

Telephony systems

Security background check

Education

High school diploma

Tools

Microsoft Word

Microsoft Office Suite

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escal calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.